On initial assessment, it might sound like a good idea to fulfil your supply chain needs through large corporations with massive buying power, however many companies find this difficult in practice. Time and time again, ChemCeed hears the same complaints from our customers about large corporate chemical distributors: long lead times, poor customer service, unwillingness to work with specialized customer order, delivery requirements, etc.
While these issues may cause frustration on the part of your purchasing department, they also cost your business time and money due to the inefficiencies in the supply chain that such problems cause. So what is the simple solution? Avoid these problems and find a better value by purchasing from a mid-sized, family-owned chemical supplier.
Below are three reasons to buy from a family-owned chemical company such as ChemCeed:
- A Return to Good ‘Ole Fashioned Customer Service
Katrina Geissler, Director of Operations & Sales, hard at work
Try calling some of the largest national distributors to get a sales quote and you will discover what happens when a company becomes too big for its own good. Once you manage to navigate the phone system jungle and are transferred to the correct department, you are often referred to sales people who seem overstretched and overwhelmed and may take weeks to get back to you.
At ChemCeed, we believe first-and-foremost in the importance of providing good service to our customers. When you call in for a quote, you will be connected directly with the sales representative who will manage your account. ChemCeed also believes in the importance of meeting with our customers face-to-face, something that is often overlooked in this digital age.
“There’s a quote that comes to mind working here at ChemCeed: “Be Somebody who makes everybody feel like a somebody”. After a career in Corporate Sales for 14 years, it’s been such an incredible move to work for a family-owned company within my hometown. From the start, Rolly and Mel have been welcoming and all-encompassing of everyone that they hire. They make everyone feel like they have a part, working off their strengths and making sure to implement that to add to the business. Because of that, it just makes all of us want to work harder, not only for them but for our co-workers and our customers.” – Myra Detienne, Customer Service & Sales Representative
- The Personal Touch
Corporate atmospheres often lead to company cultures where employees and customers feel more like
numbers than individual. Things could not be more different at ChemCeed, where our family-owned environment has a way of radiating from our employees to our customers. ChemCeed employees take pride in being a part of our “family” and it shows in the extra effort they put into every customer interaction.
“I love ChemCeed because of the friendly workplace atmosphere. This friendly atmosphere makes it easy for ChemCeed employees to enjoy their work day, as well as, give their customers a great experience. I also really like the amount of effort that is put into our customer relationships, we make sure to go above and beyond with each customer interaction. “- Alyssa Glasby, Customer Service Representative
- Cut the Bloat
Buying from large companies comes with the cost of incorporating large overhead costs into their pricing. While a mid-sized company many not have the same advertising reach or budget, they do have the advantage of streamlining their services to minimize costs. Smaller companies are also not constrained by the rigid systems and strict corporate rules of larger companies, meaning they can often go the extra mile to meet unique customer requirements with less added costs. Mid-sized distributors have the advantage of still maintaining a diverse supply-chain and logistics network while running lean in order to pass on that savings to their customers.
“I think there is an idea in the industry that small distributors can’t compete with manufacturers or even with larger distributors. I think companies that hold on to this belief are making a huge supply chain mistake. Manufacturers are subject to the conditions of their production, including force majeures or logistics challenges, whereas companies like ChemCeed have more options and fluidity in supply chain. We are a service company, and we have streamlined our network and processes in order to offer tailored solutions to each individual customer.” – Dana Brilla, Director of Operations and Marketing
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